Refund and Returns Policy

UNITED Septic Tanks

Effective Date: 22/01/2026

At UNITED Septic Tanks, customer satisfaction is important to us. This Refund & Returns Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

1. Nature of Products

UNITED Septic Tanks deals in septic tanks, RCC products, polyethylene tanks, and customized wastewater solutions, which are large, heavy, and often custom-made. Due to the nature of these products, returns are subject to strict conditions.

2. Returns Eligibility

Returns are accepted only under the following circumstances:

  • The product delivered is damaged during transit

  • The product delivered is incorrect or does not match the confirmed order

  • There is a manufacturing defect, verified by our technical team

Returns must be reported within 24–48 hours of delivery.

3. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or special-order products

  • Products that have been installed, used, or altered

  • Products damaged due to improper handling or installation

  • Clearance or discounted items (if applicable)

4. Return Process

To request a return:

  1. Contact our support team within 48 hours of delivery

  2. Share order details, photos/videos of the issue, and a brief explanation

  3. Our team will inspect and verify the request

  4. If approved, we will guide you through the return or replacement process

Unauthorized returns will not be accepted.

5. Refund Policy

  • Refunds are processed only after inspection and approval

  • Approved refunds will be issued to the original payment method

  • Processing time may take 7–10 business days

  • Any transportation or handling charges may be deducted, if applicable

6. Replacement Policy

Instead of a refund, we may offer:

  • Product replacement

  • Repair or rectification, where feasible

Replacement timelines depend on product availability and logistics.

7. Cancellation Policy

  • Orders can be canceled before dispatch only

  • Once manufacturing or dispatch has begun, cancellation is not permitted

  • Advance payments may be partially refunded after deducting applicable costs

8. Shipping & Transportation Damage

Customers must:

  • Inspect the product at the time of delivery

  • Report visible damage immediately

  • Sign delivery documents only after inspection

Failure to report damage at delivery may void return eligibility.

9. No Cash Refunds

All refunds will be processed via bank transfer, UPI, or original payment method. Cash refunds are not provided.

10. Policy Updates

UNITED Septic Tanks reserves the right to modify this Refund & Returns Policy at any time without prior notice. Updates will be reflected on this page.